legal

privacy policy

Last updated October 6 2026.
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1. Who we are

This Privacy Policy explains how Grinwood WPC Material Co., Ltd. ("Grinwood", "we", "us") handles personal information collected through www.grinwood.com and in our business contacts. Our address is Longquanwu Eco-Industrial Zone, Miaoxi, Huzhou, Zhejiang, China. You can reach us at gw@grinwood.com or +86 572 3120233.

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2. What information we collect

We only collect information that we need to do business with you. This may include

  • your name, company name, job title and country;
  • your email address and phone number;
  • your delivery address when you request samples;
  • information about your company and market when you apply to become a dealer;
  • the content of messages you send us;
  • technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies.

3. Why we use it

We use your information to

  • answer your questions and quotation requests;
  • send samples and documentation;
  • assess dealer applications and manage our relationship with dealers;
  • refer end customers to a dealer in their region, with their consent;
  • keep you informed about our products, where you have agreed to this or where we already work together;
  • keep the website secure and improve how it works;
  • comply with legal obligations.

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4. Legal basis

We process your information because it is needed to respond to your request or to perform an agreement with you, because we have a legitimate interest in running and developing our business, because you have given your consent, or because the law requires it. Where we rely on consent, you can withdraw it at any time.

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5. Who we share it with

We do not sell your personal information. We only share it where needed, with

  • courier and logistics companies that deliver samples and orders;
  • IT and hosting providers that support our website and email;
  • Grinwood dealers, when you ask us to put you in touch with a dealer;
  • authorities, when the law requires us to.

6. Where your information is stored

Our company and our website are based in China, so your information is stored and processed in China. If you contact us from outside China, including from the European Union, your information is transferred to China. We take appropriate measures to protect your information in line with applicable data protection laws.

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7. How long we keep it

We keep your information only as long as needed for the purposes described above. Enquiries that do not lead to a business relationship are deleted after two years. Information about dealers and customers is kept for as long as we work together and afterwards for as long as required by law.

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8. Security

We use technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transfer over the internet is completely secure, but we work to keep the risks as low as possible.

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9. Cookies

Our website only uses cookies and similar technologies that are strictly necessary for it to work, for example to keep the website secure and to make the forms function. We do not use cookies for analytics, advertising or tracking, and we do not allow third parties to place such cookies through our website. Because these cookies are necessary for the website to function, we do not ask for your consent. You can block or delete cookies in your browser settings at any time, but some parts of the website may then no longer work properly. If we ever start using other types of cookies, we will update this policy and ask for your consent first.

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10. Your rights

Depending on where you are located, you may have the right to access, correct or delete your personal information, to object to or restrict its use, to receive a copy of it and to withdraw your consent. To use these rights, please contact us at gw@grinwood.com. You also have the right to file a complaint with the data protection authority in your country.

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11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed.

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12. Contact

For questions about this Privacy Policy or how we handle your information, please contact us at gw@grinwood.com.

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